What are the benefits of using the service?

  • All makes & models of genuine OEM printer consumables accepted
  • Legally and environmentally compliant
  • Waste Transfer Notes and Certificate of Recycling for each shipment
  • Fulfils your duty of care to the highest standards
  • A simple and user-friendly online portal service
  • You can add multiple sites / 3rd party locations to your address book
  • Efficient, professional and reliable service
  • Zero-landfill

SERVICE

How do I use the service?

Go to www.ricohuk.oemreturn.com and create your online account. Please enter your Ricoh Partner Account Number or Ricoh Partner Supplier Reference if you know it.

Once we have verified your account, you will receive an email to confirm your account is active, with a username and temporary password. You can then log into your account – do not forget to change your password.

  1. Select the service you require from the “New Request” page
  2. Confirm your order
  3. Wait for your order confirmation to confirm success

What types of products do you accept for recycling?

We accept the following types of printer consumables, whether broken, faulty, unused or empty:

Inkjet cartridges – inktank cartridges – laser cartridges – desktop cartridges – toner bottles – imaging units – drum units – fuser units – transfer belts – waste toner bottles.

What brands of printer consumables do you accept?

All genuine OEM brands only – they can all be put together in the same box. This recycling service does not accept compatible or 3rd party remanufactured (non-original) printer consumables – these can be recycled at www.print-recycle.com.

Can I send you my printer to recycle?

We can accept printers and other machine parts relating to printers. These will be recycled in line with the WEEE (Waste Electrical and Electronic Equipment) regulations. However, you will need to arrange a courier and speak to us in advance to book in the delivery and confirm if there are any charges for these services.

Can I put laser toners, inkjets, ink-tanks, bottles and fusers in the same collection box?

Yes. We would recommend putting the inks in a separate container within the box such as a smaller box or plastic bag to protect them from any residue toner powder. The powder can contaminate the inks and therefore make them more difficult to recycle.

Please note that waste toner containers must be securely sealed in a separate plastic bag within the box to prevent toner powder leaks.

What is the process to have my recycling box(es) collected?

  • Please pack your printer consumables into the recycling box and tape the box securely ready for collection.
  • Please ensure the box is full before requesting a collection
  • The copier bottle items can be removed from packaging to fit more into the box, but desktop and fragile items should be protected to avoid damage. They can be placed inside some packaging or ensure the protective transport clips are placed onto them.
  • All items should be contained within the single large plastic bag provided with the recycling box.
  • Log in to your online account
  • Book your Box Collection Service
  • We will arrange for the courier to collect within 3-5 business days
  • Please ensure the box is placed near the main entrance and is easily accessible for the courier, to prevent a failed collection attempt
  • You need to order replacement recycling boxes separately if they are required

If the collection is unsuccessful, the courier will automatically try again later that day or another day. If there are two failed collection attempts, we will contact you to advise how we can make arrangements for another courier collection.

How many boxes can you collect at once?

We prefer to collect little and often. As we generally use 3rd party couriers, they prefer to collect up to 3-4 boxes at a time, but we are happy to collect 1 or 2 boxes as well.

If there are more than 4 boxes, sometimes the courier may need to do 2 separate collections.

If you have 10 or more boxes and have the facility to do so – please use the Pallet Collection Service. You will need to stack the boxes neatly onto a standard pallet and shrink-wrap them securely.

Please only give the courier the quantity of boxes that you have booked. If you have more boxes ready, please book a new collection on the portal.

What happens to my printer consumables once you receive them?

  • All printer consumables are inspected, sorted and processed for recycling
  • Any products that can be reused will be packed and supplied back the appropriate remanufacturing facilities
  • For the non-reusable consumables, we recycle them back into their raw materials for use in the production of new products

Can you refill my cartridges?

Although reusable cartridges can be refilled, we do not offer a refill service.

Can I use any box?

We will accept any box if the box meets each limitation set by our 3rd party couriers. You can order replacement collections boxes through your online account. Our boxes are designed specifically to be the best size / weight that our couriers will accept. We also supply seal tape and a plastic bag with our boxes. Courier Limits are:

  • Volume no greater than 150,000 cm3 (L x W x H)
  • Largest side no greater than 75cm
  • Weight no greater than 25kg

How soon can you collect my box(es)?

We do not guarantee next-day collection and we cannot specify a date or time. This is a low-cost collection service and as such we operate a 3-5 working day turn-around.

Collections will be made on a regular working day, Monday – Friday, between 8am and 5pm. The collection cannot be made at weekends, public holidays, or on the same day of order. Sometime the courier may notify a collection attempt outside of these times – if it fails, they will reattempt another time.

If you have restricted collection times and / or restricted access, you may arrange your own courier, please contact us to confirm the booking so the box(es) will be accepted at our facility.

If your premises is going to be closed (for example school holidays) please do not book a service until the site is open again.

I do not have the original packaging. Do you still accept the printer consumables?

Yes, we do not need the original packaging. Simply place all your printer consumables into a box, seal it securely with tape and attach our collection label to the outside of the box.  Try to protect the desktop / fragile items with some packaging / transport clips.

I have multiple collection sites in my organisation, how can I use your service?

You can add multiple addresses to your account and store these in your Address Book. When placing a New Request, simply select the address for your chosen service. This works the same way when adding your customers to book collections / deliveries directly to them.

Can I arrange two collections?

There is no limit to how many collections you request.

Can I arrange services on behalf of my customer(s)?

Yes. You can use your online account to book services for your customers. You will need to save their details in the address book so you can select them when booking a service.

The courier did not collect my box!

Not to worry, we will automatically be rearranging a collection. If it fails again we will be in touch to make alternative courier arrangements. If you do not hear from us within 5 days, you should contact us using the Contact Us form, email address or phone.

What is a Waste Transfer Note?

Both the sender and receiver of waste must record certain details of the transfer (persons responsible, organisations, locations, materials, weight, company SIC codes, dates, etc.) on a legal document called a Waste Transfer Note (WTN). This information must be kept for a minimum of 2 years and will be needed if your organisation has an environmental audit. We ensure a WTN is made available on your online account within 20 working days of the collection, and you can access all your Waste Transfer Notes from the Orders page (here they can be downloaded and printed).

Does a Waste Transfer Note prove I have recycled properly?

No.

A Waste Transfer Note is your declaration that you have fulfilled your Duty of Care and have recycled properly. You are confirming to the Environment Agency that you have done your due diligence and checked that the destination of the waste is a legitimate and authorised facility for processing your waste responsibly.

This is why we also issue a Certificate of Recycling with every Waste Transfer Note. The COR is our declaration that your waste has gone through the appropriate process for recycling, following the Waste Hierarchy regulation.

If you are not using our services, you should always check where your waste is going and ask for proof of how it is recycled. Being the producer of the waste, you are declaring you have done thorough checks when you have a Waste Transfer Note – even if it is your supplier that provides the WTN on your behalf.

MY ACCOUNT

I have not received a registration e-mail!

  1. Please check your junk / spam email folders.
  2. Please try clearing your browser cache / history and try again.
  3. Please try using an alternative browser, including ‘InPrivate’ or ‘Incognito’ options.
  4. Please use the Contact Us form or email us with your name, company name, email address used to register and your post code and we will get this sorted for you.

I forgot my password!

Not to worry, you can simply reset your password using the link on the log in page.

How can I change my password?

You can change your password by logging into your account and choosing ‘Profile Edit’ form the top of the ‘My Account’ menu.

Can I save my order and complete it later?

Whilst logged in, your order will remain until you leave the page. There is no option to save your order for later, but it is easy enough to start over from the New Request page.

How can I view my previous orders?

When logged into your account you can view your order history in ‘Orders’ from the menu.

How can I change my submitted order?

Once your order has been completed you cannot make changes online. If you need to make a change, please use the Contact Us form, email us or phone 0800 083 6555 as soon as possible. We will do our best to accommodate any changes, however, change requests cannot be guaranteed and may incur costs.

Can I have different collection and delivery address?

Yes, you can add multiple addresses to your account. When booking services, you can select the addresses required for your chosen service. There is an option to add addresses individually or use the Bulk Import function to upload a csv file.

How can I change my login details?

We recommend you use a generic email address that multiple users can have access to. This way all your recycling services can be managed on one online account by several people. You can update your password online, but please contact us if you need to change other user details.

How much does this service cost?

The collection and recycling services are free of charge – provided you adhere to the requirements of the service, in particular that this service is for the recycling of genuine OEM printer consumables only.

Replacement Boxes are chargeable.

Ricoh UK Partners will receive a monthly invoice from us, Waterloo Business Management Limited, at our agreed terms (at account registration).

End-User customers should refer to the commercial agreement with their Ricoh UK Partner (Supplier).